https://jobs.co.uk/job/customer-success-manager-edwards-employment-solutions-ltd--be0dab82-4991-404f-9196-5ef770fe88a4 RSS feed for Customer Success Manager at Edwards Employment Solutions Ltd. en-gb Tue, 26 May 2026 12:13:22 GMT https://jobs.co.uk/job/customer-success-manager-edwards-employment-solutions-ltd--be0dab82-4991-404f-9196-5ef770fe88a4 https://jobs.co.uk/job/customer-success-manager-edwards-employment-solutions-ltd--be0dab82-4991-404f-9196-5ef770fe88a4 Fri, 08 May 2026 11:51:32 GMT Location: Yorkshire | Salary: 45000.00-45000.00 Annual | Type: Permanent | Customer Success Manager Salary: £45,000 £55,000 Location: Sheffield City Centre (Hybrid) Hours: Full Time Contract: 12 Month Fixed Term Contract Are you a people focused leader who knows how to drive customer satisfaction, retention and commercial growth? This is an exciting opportunity to join a well established, technology led business as their next Customer Success Manager, leading a high performing team and shaping the customer experience strategy. You ll lead a team of 15 Customer Success and Service professionals, ensuring customers receive exceptional support and long term value. Working closely with senior leadership, you ll play a key role in improving customer engagement, strengthening retention, and identifying opportunities for growth. About the Role Leading, coaching, and developing a high performing Customer Success team Driving customer satisfaction and retention through excellent service delivery Managing customer escalations and ensuring timely, effective resolutions Identifying upsell and cross sell opportunities to support revenue growth Monitoring team performance against KPIs and service standards Developing and implementing customer success strategi... Permanent