Customer Success Manager

Customer Success Manager Salary: £45,000 £55,000 Location: Sheffield City Centre (Hybrid) Hours: Full Time Contract: 12 Month Fixed Term Contract Are you a people focused leader who knows how to drive customer satisfaction, retention and commercial growth? This is an exciting opportunity to join a well established, technology led business as their next Customer Success Manager, leading a high performing team and shaping the customer experience strategy. You ll lead a team of 15 Customer Success and Service professionals, ensuring customers receive exceptional support and long term value. Working closely with senior leadership, you ll play a key role in improving customer engagement, strengthening retention, and identifying opportunities for growth. About the Role Leading, coaching, and developing a high performing Customer Success team Driving customer satisfaction and retention through excellent service delivery Managing customer escalations and ensuring timely, effective resolutions Identifying upsell and cross sell opportunities to support revenue growth Monitoring team performance against KPIs and service standards Developing and implementing customer success strategies to enhance engagement Working collaboratively with senior leaders to support commercial objectives Reviewing and improving processes to elevate the customer experience Building strong relationships with customers and internal stakeholders What We re Looking For Leadership experience in ..... full job details .....