https://jobs.co.uk/job/customer-success-manager-edwards-employment-solutions-ltd--325b6ef6-0b91-4053-b61b-2518c1e7c6ac RSS feed for Customer Success Manager at Edwards Employment Solutions Ltd. en-gb Tue, 26 May 2026 09:29:31 GMT https://jobs.co.uk/job/customer-success-manager-edwards-employment-solutions-ltd--325b6ef6-0b91-4053-b61b-2518c1e7c6ac https://jobs.co.uk/job/customer-success-manager-edwards-employment-solutions-ltd--325b6ef6-0b91-4053-b61b-2518c1e7c6ac Wed, 06 May 2026 23:00:00 GMT Location: Sheffield | Salary: £45000 - £55000/annum | Type: Permanent | Customer Success Manager   Salary: £45,000 – £55,000 Location: Sheffield City Centre (Hybrid) Hours: Full Time Contract: 12 Month Fixed Term Contract Are you a people-focused leader who knows how to drive customer satisfaction, retention and commercial growth? This is an exciting opportunity to join a well-established, technology-led business as their next Customer Success Manager, leading a high-performing team and shaping the customer experience strategy.   You’ll lead a team of 15 Customer Success & Service professionals, ensuring customers receive exceptional support and long-term value. Working closely with senior leadership, you’ll play a key role in improving customer engagement, strengthening retention, and identifying opportunities for growth.   About the Role   Leading, coaching, and developing a high-performing Customer Success team Driving customer satisfaction and retention through excellent service delivery Managing customer escalations and ensuring timely, effective resolutions Identifying upsell and cross-sell opportunities to support revenue growth Monitoring team performance against KPIs and service standards Developing and imple... Permanent