Customer Success Manager (eCommerce)

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Customer Success Manager (eCommerce)

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Profitero+Profitero is a leading global SaaS commerce platform that uses predictive intelligence to help brands anticipate, activate and automate their next best action to fuel profitable growth. Our technology monitors 80+ million products daily, across 1200+ retailers and 70+ countries, helping brands optimise search placement, product content, pricing, stock availability, reviews and more.Profitero+ joined Publicis Groupe as a standalone commerce division, infusing our business with significant product development resources. Come be a part of our fast-paced, entrepreneurial culture and next stage of growth.Location: Hybrid role based, offices in London and ReadingOverview

As an Account Manager in the customer success team, you will be responsible for developing our growing branded Enterprise customer base. You will engage with a rapidly expanding portfolio of FMCG brands acting as a direct point of contact based in our Reading office. You will build strong relationships with your assigned key contacts and contribute towards the expansion of our network across the customer’s organisation. The role involves working alongside the Senior Account Manager, actively contributing toward the renewal process, client satisfaction and identifying growth opportunities through understanding your clients’ evolving business needs. This position requires a highly organised, motivated self-starter with 2+ years experience in account management. If you are customer focused, have a commercial nature, a desire to develop your sales experience, and you’re looking to build a career with a global SaaS eCommerce company, this would be a great opportunity for you.Responsibilities

Ensuring client portfolio gets ROI from their Profitero service leading to satisfaction and uncontested renewalsLead, be the go-to contact for a portfolio of branded accounts and aligned internal teamsDevelop a high level of expertise of Profitero’s industry, product offerings, competitive landscape, and how they solve customer issuesDrive usage of Profitero’s service across client organisationBuild relationships and networks across a portfolio of customers, upselling new features where appropriateArrange conference calls, product demos, training and face-to-face meetings to educate customers on benefits/capabilitiesPrepare and manage your customer portfolio in SalesforceQualified candidates will possess

Preference for a degree in a business/marketing related field2+ years of customer account management experience in SaaS / eCommerce with FMCG customersExperience owning the process with customers from end to end up to renewalsExperience of working with Salesforce CRMProven track record of upselling and delivering on targetsExperience of digital commerce and/or understanding of the eCommerce industryExcellent communication (written and oral) and active listening skillsFluent English (spoken and written)Outstanding organisational skills and ability to multitask to prioritise and manage workflowStrong attention to detail and analytical capabilities with good interpersonal skillsPositive and enthusiastic outlook toward achieving sales and marketing goalsGoal driven with a strong desire to exceed expectationsIn addition, the following will be an advantage

Previous BDR, sales, account management experience in the FMCG and/or tech sectorKnowledge of other European languages (German, French, Spanish)The above lists are not exhaustive and the job holder may undertake duties as reasonably required within the scope of the post.Why you want to work at Profitero

We want our employees to share in the success that results from service excellence, high-quality deliverables and an unparalleled client experience.We hire top performers and offer compensation, bonus and benefits programs appropriate for proven professionals, with opportunities to grow.Our package includes

Competitive base salary; attractive bonusEmployee healthcare; life assurance; group income protectionDental care plan; eye care scheme; 24-hour online GPCompany pension; cycle to work scheme; 25 days off + bank holidays + birthdays offReduced gym membership; social events; employee referral schemePersonal development plans; Profitero Hero scheme; flexible working hoursProfitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.Seniority level

AssociateEmployment type

Full-timeJob function

Customer ServiceIndustries

Software Development and TechnologyInformation and MediaBe part of a company at the forefront of the eCommerce revolution where you will learn a lot and accelerate your skills and ..... full job details .....