Customer Success Manager

An exciting opportunity for a Customer Success Manager to work with innovative, high-growth businesses, supporting them through their commercial and technical journey and helping them unlock their full potential. The Role • Manage a portfolio of high-potential clients, acting as their key point of contact • Lead onboarding, triage, and detailed needs assessments • Develop clear action plans with defined milestones and success measures • Track progress, identify risks, and ensure clients achieve measurable outcomes • Connect clients with technical experts, partners, and wider support networks • Collaborate cross-functionally to deliver a seamless, high-quality service • Escalate challenges and remove bottlenecks to keep ventures moving forward About You • Experience in customer success, account management, or client-facing roles • Proven ability to manage multiple clients or projects simultaneously • Strong relationship-building and communication skills • Organised and analytical, with the ability to assess needs and track progress • Comfortable working across teams and coordinating multiple stakeholders Why Apply? • Work with cutting-edge, forward-thinking businesses • Be part of a collaborative, purpose-driven environment • Play a key role in delivering measurable commercial impact • Develop your career in a dynamic and growing sector If you''re passionate about building relationships, supporting innovation, and making a real difference, this is a fantastic opportunity to ..... full job details .....