Negotiable
Brook Street Recruitment is working with our North Belfast client to recruit a new full time and permanent Online Customer Success manager
The candidate hired for this job will play a key role in building and maintaining strong relationships with our high-value corporate and business clients.
You''ll be part of the company Welcome Strategy, on boarding new customers, nurturing existing ones, and re-engaging lapsed clients to boost satisfaction, loyalty, and lifetime value.
Key Responsibilities
- Deliver exceptional customer service to support retention, satisfaction, and revenue growth.
- Proactively engage with clients to understand needs, drive usage, and identify growth opportunities.
- On board new customers and ensure a smooth roll out of our products and services.
- Reconnect with declining or inactive clients to win back business.
- Collaborate with internal teams, sharing customer insights to support ongoing improvements.
- Handle inquiries via phone, email, and web chat with speed and professionalism.
- Maintain accurate CRM records and contribute to process improvements.
- Provide strategic support to help clients achieve their goals using our solutions.
About You
- Strong relationship-building skills with business and corporate clients.
- Team player who thrives in a fast-paced, high-volume environment.
- Excellent communicator with a customer-first mindset and empathetic approach.
- At least 2 year''s experience in customer success, retention, or CRM (ideally in e-commerce).
- Highly organised with the ability to manage multiple priorities.
What We Offer
- Competitive salary + performance bonuses ( salary can be disclosed on application )
- Flexible working hours
- Collaborative and inclusive work environment
Please send CV to Colleen Farquharson via the apply link
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Negotiable