Customer Success Manager

Customer Success Manager (SaaS / Publishing) Ashford (Hybrid 2 days in office) £40k - £45k + commission Do you enjoy building long-term client relationships but also want to play a more hands-on role in delivering outcomes? Have you worked in SaaS, publishing, or a digital product environment where client success goes beyond just check-ins? Are you naturally organised, able to manage multiple moving parts, and confident keeping both clients and internal teams on the same page? We are working with a growing digital technology company that supports leading brands in the publishing and content space, and they are looking for a Customer Success Manager to join their team. This is about owning the success of your clients ensuring they are getting value from the platform, projects are delivered smoothly, and relationships continue to grow. You will act as the bridge between the client and the internal teams, combining relationship management with strong coordination and delivery skills. The Role You will take ownership of a portfolio of key clients, ensuring they are supported, engaged, and achieving the outcomes they expect. This will include: Acting as the main point of contact for your clients, building strong, trusted relationships Understanding client goals and ensuring the platform and services align with their needs Leading regular client meetings, updates, and reviews Managing renewals and identifying opportunities for growth or expansion Coordinating internally with ..... full job details .....