Customer Success Manager

PermanentCentral London - HybridUp to £70,000A leading provider of end-to-end IT services, cloud expertise, AI solutions, and resource augmentation worldwide is seeking an experienced customer success manager to champion customer success for global clients. you''ll play a key role in ensuring customers realise maximum value from our managed services, AI innovations, cloud solutions, and resource augmentation offerings. Job Title: Customer Success Manager Job Type: Permanent Working Arrangement: Hybrid - occasional travel into the London office Office Location: Central London Salary: Up to £70,000 (+ bonus) The Role: Build and nurture strong client relationships across all organisational levels, focusing on customer outcomes, sentiment, satisfaction, and proactive value realisation from services and solutions. Lead regular service reviews, anticipate and manage down escalations through proactive engagement, and ensure consistent face-to-face interaction (where feasible). Communicate effectively with internal leadership and external stakeholders to advocate for customer needs; support integrated account planning, renewals, and key milestones. Collaborate with account managers on relationship mapping, identifying champions and stakeholders. Maintain up-to-date customer success plans and documentation aligned with contracts and goals; ensure accessibility of service catalogues and signpost to relevant offerings. Manage vendor relationships and third-party agreements to support ..... full job details .....