Customer Success Manager - Clinical Background

Role: Customer Success Manager Type: Permanent Salary: Up to £70,000 per annum, depending on experience Travel: Remote with travel every 2-3 weeks to Lanarkshire and surrounding areasiO Associates are delighted to be supporting a digital health company on their search for a Customer Success Manager. This is a fantastic opportunity for someone with a clinical background who has transitioned into technology, implementation, or customer success, and who''s passionate about improving patient care through digital solutions.In this role, you''ll be the key link between healthcare customers and the product team, ensuring the successful implementation and ongoing success of a digital care coordination platform used by NHS organisations. You''ll manage relationships, lead projects, and help hospitals and clinical teams achieve real outcomes through technology.Key Responsibilities:Manage relationships with NHS customers, acting as their primary point of contactLead implementation projects, ensuring smooth rollouts and customer satisfactionCollaborate with clinical and operational teams to design and optimise care pathwaysDeliver training, support and guidance to help users get the most from the platformMonitor customer engagement and drive continuous improvementWork closely with internal teams to align customer needs with product capabilitiesWhat we''re looking for:Previous experience working within or alongside the NHS. Clinical background (ideally nursing). Experience in digital ..... full job details .....