Customer Success Manager

Customer Success ManagerBournemouth Hybrid (3 Days Office / 2 Days Home) 30,000+ Commission Realistic OTE 52,000Monday to Friday, 09:00 - 17:30Are you a commercially minded customer-facing professional who thrives in a fast-paced, target-driven environment? Do you enjoy building relationships, helping customers achieve results, and identifying opportunities for growth?You''ll manage a portfolio of existing customers and so this is a high-activity role where success comes from building strong customer relationships through regular phone and video engagement.You''ll help customers maximise value from the platform while driving retention, identifying commercial opportunities, and contributing to overall business growth.The Role as a Customer Success ManagerAs a Customer Success Manager, you''ll take ownership of a portfolio of over 200 subscribers, working closely with both users and decision-makers to ensure they achieve their goals.You''ll be responsible for delivering a high volume of quality customer interactions, helping clients embed the systems into their daily workflows and get the most from their subscription.Alongside customer success activities, you''ll play an important commercial role by supporting contract renewals and identifying upsell and cross-sell opportunities, with strong performance rewarded through our commission scheme.Key Responsibilities of a Customer Success ManagerManage a portfolio of 200+ customers, developing strong relationships across multiple ..... full job details .....