Customer Success Manager

About Appspace

At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work.A Day in the Life of a Commercial Customer Success Manager

Own the customer experience: adoption and value of Appspace, customer satisfaction and retentionConduct frequent check-in meetings with assigned customers as prescribed to ensure smooth operation of our software and identify challenges, if applicableDrive subscription renewal and/or expansion process following prescribed process and utilizing appropriate tools and resources as neededCollaborate with fellow team members in sales and marketing as needed for larger expansion opportunities and leveraging select customers as sales reference and/or case studiesPromote customer awareness of new releases and features, provide insight through other use cases, and offer insightful reporting and analytics to continuously ensure maximum adoption and delight with Appspace platformServe as the customer advocate, facilitating open discussions at all timesHelp resolve customer questions and/or find the answer working with internal teams strive to continuously learn and improve knowledge baseEscalate support tickets as needed to ensure timely resolution of technical problems and until resolved, provide timely updates/communication back to the customerDeliver or arrange training sessions as needed for technical and non-technical usersCommunicate effectively and contribute to the broader CSM team best practicesProduct setup or configuration assistanceWhat You’ll Need

Ideal candidates will have at least 3-5 years professional work experience (post undergraduate) in a business development/account management/sales capacity with a particular emphasis on customer support, satisfaction, retention, and sales.Computer software industry experience preferred (SaaS)Excellent communication and interpersonal skills; organized and able to multitask between multiple tasks/customer situations simultaneouslySelf-motivated, proactive with innovative ideas to inspire customer loyalty and adoptionA collaborator who can quickly identify the correct internal resource and work closely with them to ensure customer’s needs are addressed quickly and completely.Familiarity with SalesforceTechnically inclined and able to quickly pick up and train customers on software changesDegree in Business, Computer Science/Information Technology or related discipline is preferred.The Perks of Working for Appspace

For all our team members, we offer a variety of benefits from competitive salaries, employer paid medical, dental and vision coverage and mental health resources.Additional perks include:Flexible work schedulesRemote work opportunitiesA casual dress work environmentReduced working hours in AugustAppspace Quiet Fridays (No non-essential internal meetings scheduled)Gym allowanceTraining allowanceTraining days offDisclaimer

Appspace is committed to equitable compensation practices and complies with all applicable local, state, and federal regulations. For jurisdictions that require pay scale disclosure, a general compensation range may be provided during the initial stages of the interview process. Final compensation will be based on multiple factors including experience, skills, certifications, and overall fit for the role.If you are located in a jurisdiction with specific pay transparency requirements, we will be happy to discuss the relevant range during your application ..... full job details .....