Customer Success Manager

Are you passionate about nurturing lasting customer relationships and ensuring clients receive an outstanding service? We''re recruiting for a Customer Success Manager to join a well-established organisation operating within a specialist service sector, supporting a wide range of clients across the UK, where long-term partnerships and service excellence are key to success. This is an exciting opportunity to take ownership of an established portfolio of customers, acting as their trusted advisor and ensuring they continue to receive exceptional support throughout their journey. If you enjoy developing relationships, solving problems and helping customers achieve the best possible outcomes, please get in touch.Customer Success Manager''s Key Responsibilities: Manage and develop relationships with a portfolio of existing customers, becoming their primary point of contact. Proactively engage with customers through regular service reviews and check-ins to ensure they remain satisfied and supported. Build a thorough understanding of each customer''s requirements, ensuring their needs are communicated effectively across the business. Maintain accurate customer records, contracts and contact information within the CRM system, ensuring all data is current and compliant. Coordinate with Operations, Engineering and other internal teams to ensure customer expectations are consistently met. Monitor customer satisfaction, resolve service-related issues and drive positive outcomes. Produce ..... full job details .....