Customer success manager

Customer Success Manager - ERP Software - Remote / Midlands (ERP, Customer Success, Account Management, Software, Remote) - Build meaningful client relationships with a fast-growing ERP software company!A Customer Success Manager (ERP, Customer Success, Account Management, Software, Remote) is required by a leading ERP software provider with a 29-year track record of delivering cutting-edge solutions to merchants, wholesalers, distributors, and retailers. Their modern cloud-based ERP suite is trusted across sectors such as food and drink, builders'' merchants, and pharmaceuticals. With a high-performing technical team and regular software updates every two weeks, they are revolutionising how businesses manage operations.You will need:Experience in customer-facing account management, customer success, or client service roles.Strong empathy and top-tier communication skills.Background managing or supporting smaller commercial accounts.Exposure to software or tech-enabled services is an advantage.Midlands-based and happy to travel to Southampton once a month.Join a business that values personal development and empathy. You''ll work remotely, supported by a collaborative and knowledgeable team. You''ll have exposure to a rapidly evolving ERP product and a clear path for progression into senior customer success or account management roles.Day to day, you''ll:Collaborate with a close-knit team to support and retain smaller commercial clients.Speak to customers daily, understanding ..... full job details .....