Customer Success Manager

Customer Success Manager Customer Service Manager Operations Coordinator Customer Relationship Manager Customer Support ManagerBridport, Dorset Up to 40,000 per annum Monday to Friday 8am-4:30pm PermanentIntroductionAcorn by Synergie is recruiting on behalf of a rapidly growing scientific services organisation for a Customer Success Manager to join their office-based team in Bridport.Supporting pharmaceutical, medical device, and research companies across the UK and US, our client provides essential testing, inspection, calibration services, specialist equipment parts, and air filtration solutions.This is an excellent opportunity for someone with strong customer service, administration, or operational experience who enjoys working in a fast-paced environment and takes pride in delivering exceptional customer support while ensuring operational excellence.Key DutiesCustomer Support and CommunicationAct as the main point of contact for customer enquiries and requests.Respond to customer queries professionally and promptly.Support the resolution of scheduling, reporting, and billing issues.Build and maintain strong customer relationships through excellent communication.Invoicing and Billing SupportPrepare quotations and final costings for recurring customer visits.Support monthly and ad hoc invoicing processes.Ensure invoices are accurate and issued on time.Investigate and resolve billing discrepancies.Assist with accounts receivable follow-up where required.Report Review and ..... full job details .....