Customer Success Manager

OverviewABR Talent l Customer Success Recruitment for Start-up and Scale-up SaaS businesses provided pay range. This range is provided by ABR Talent l Customer Success Recruitment for Start-up and Scale-up SaaS businesses. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

The Company

Privately owned global tech platform powering transformational solutions for the education and events sector.

Incredible growth journey backed by an international software leader, poised to further expand over the next decade.

Trusted by the vast majority of universities and leading venues worldwide.

The Opportunity

Step into a pivotal role in a business that truly dominates its space!

Over 80% of their target market already rely on their range of solutions!

You’ll have ownership of 40-50 EMEA accounts, driving best practice, client satisfaction and strategic customer success!

From in-person meetings to virtual strategy sessions, you’ll be the engine driving customer product success, retention, and growth. Collaborate with smart, supportive teams across Professional Services, Customer Support and Sales! Each week offers something new!

You’ll thrive in a high-trust, goal-driven atmosphere where you are empowered to make a real impact and accelerate your career.

The Ideal Candidate

2+ years experience in a Customer Success, Client Relationship or Account Manager role within a SaaS business.

Experience of working within a fast-paced, scaling business with a complex and bespoke software solution.

Experience with Education sector decision makers, specifically universities is hugely desirable.

Self-motivated and able to work autonomously.

A team player! Support the team, learn from the team!

MUST have a full UK driving licence.

The Package

A base salary up to £40k plus bonus.

25 Days holiday, plus bank holidays, wellbeing and charity days

Enhanced Pension, Mat/Pat and Sick pay.

And more!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Customer Service

Industries: Software Development, Technology, Information and Media, and Higher Education

Milton Keynes, England, United Kingdom

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