Customer Success Intern

Company Overview Where You At (WYA) provides offline connectivity through a patented mesh network, designed for high-density environments where traditional networks are unreliable. WYA delivers location services for enhanced safety and crowd management at events with 10,000+ attendees, using AI to optimise operational efficiency and customer experience. Role Overview The Customer Success Intern will support the planning, coordination and delivery of WYA''s event deployments, helping ensure that the company''s technology is set up and managed effectively and that clients receive a high standard of service. This role offers an opportunity to gain practical experience in customer service, event operations and technology management within an innovative and growing business. It requires someone who is organised, adaptable, customer-focused and comfortable working in a fast-paced environment. Key Responsibilities Support the planning, preparation and delivery of live events. Assist with setting up, testing and managing WYA''s technology, equipment and devices before and during events. Help coordinate event logistics, schedules and operational requirements. Support clients and event teams to ensure smooth implementation and delivery. Assist with troubleshooting technical or operational issues and escalate problems where necessary. Help maintain accurate records of event preparations, equipment, client communications and operational activities. Work closely with the sales, ..... full job details .....