Customer Success Executive

Customer Success Executive - Southampton - Onsite - £28k + OTE + bonus - PermanentRobert Half are thrilled to be working with a market-leading organisation in their search for a permanent, full-time Customer Success Executive offering £28k + OTE + bonus!This is an excellent opportunity for someone with experience in Customer Success, Account Management, Customer Support or a similar client-facing role who enjoys working closely with customers to drive engagement, retention and long-term success.You''ll act as a key point of contact for customers, helping them maximise the value of the company''s software products while ensuring a positive customer experience throughout the customer lifecycle.Key Details:Job Title: Customer Success ExecutiveSalary: £28k basic + £5k OTE + discretionary company bonusLocation: SouthamptonWorking pattern: Full-time, onsite (with flexibility)Free parking onsiteResponsibilities:Build and maintain strong relationships with customers.Support customer onboarding and ongoing engagement.Monitor customer usage and identify opportunities to improve adoption.Proactively contact customers to drive retention and reduce churn.Assist with customer renewals and account growth opportunities.Work with internal teams to resolve customer issues and improve satisfaction.Maintain accurate customer records within CRM systems.Gather customer feedback and share insights with internal stakeholders.Requirements:Experience in Customer Success, Account Management, Customer ..... full job details .....