Customer Success Executive

Customer Success Manager - Account ManagerLocation: Cardiff Free ParkingSalary: £28k - £37k Basic £52k - £62k OTE (Uncapped) Great benefits and career progression.The CompanyA leading provider of technology driven communication products and solutions to business clients in the UK.A People and customer orientated business offering very strong career prospects and great benefits.The Role Customer Success Manager - Account ManagerThis is an exciting sales role where you will proactively support the Sales Teams with high value customers.You will play key role in improving our customer experience as you will manage the end-to-end process for complex deals.In this role you will:Support the Sales Managers and teams in achieving all business targets by dealing with any service and complaint issues from customers.You will provide a single point of contact directly for clients experiencing service issues.You will manage the pre- and post-sale relationship with high value clients.You will liaise with internal departments to arrange escalations where necessary on any delayed serviced to the client.You will create business cases to resolve any issues with billing or service and follow through to completion.Ensure the highest standard of professional conduct and service to both customers and colleagues.A background in telecoms would be extremely advantageous.The Candidate - Customer Success Manager - Account ManagerTo be successful in the role you will have the following ..... full job details .....