https://jobs.co.uk/job/customer-success-executive-mentmore-recruitment--8ae0c7b8-8ae3-4226-b944-4fc5def7e96e RSS feed for Customer Success Executive at Mentmore Recruitment. en-gb Sat, 01 Aug 2026 01:24:22 GMT https://jobs.co.uk/job/customer-success-executive-mentmore-recruitment--8ae0c7b8-8ae3-4226-b944-4fc5def7e96e https://jobs.co.uk/job/customer-success-executive-mentmore-recruitment--8ae0c7b8-8ae3-4226-b944-4fc5def7e96e Wed, 29 Jul 2026 23:00:00 GMT Location: Telford | Salary: £30000/annum commission | Type: Permanent | Customer Success Executive About the Company Our client is a leading provider of training solutions for the transport, warehousing, and logistics sectors. They develop industry-accredited training materials and digital platforms that help over 600 partners deliver compliant training to more than 100,000 learners each year. The Role As a Customer Success Executive, you will manage a portfolio of customers, helping them maximise the value of the company''s products and services. You''ll build strong customer relationships, resolve complex queries, manage renewals, and identify opportunities to improve customer satisfaction, retention, and growth. Working closely with Customer Service, Product, Commercial, and Finance teams, you''ll act as the customer''s advocate, ensuring issues are resolved efficiently while continuously improving the customer experience. Key Responsibilities Manage a portfolio of customer accounts and build long-term relationships. Deliver outstanding customer service and resolve complex customer issues. Support customer onboarding, product adoption, renewals, and retention. Identify upselling opportunities where appropriate. Use HubSpot and oth... Permanent