https://jobs.co.uk/job/customer-success-executive-lily--60271c7e-f901-489a-b0ac-9b46d320f082 RSS feed for Customer Success Executive at Lily. en-gb Sat, 11 Jul 2026 18:51:35 GMT https://jobs.co.uk/job/customer-success-executive-lily--60271c7e-f901-489a-b0ac-9b46d320f082 https://jobs.co.uk/job/customer-success-executive-lily--60271c7e-f901-489a-b0ac-9b46d320f082 Fri, 10 Jul 2026 23:00:00 GMT Location: London | Salary: £28000 - £32000/annum | Type: Permanent | The role This is a hybrid customer success and operations role, sitting at the centre of customer onboarding, account health, platform configuration, and day-to-day delivery. You’ll work directly under our co-founder and Head of Customer Success, supporting a growing portfolio of organisations through onboarding, activation, and account health. Part of the job is execution: making sure accounts are set up correctly, integrations are running cleanly, and nothing falls through the cracks. The bigger part is ownership: being the person who spots a problem and sorts it, without waiting to be asked. We are an AI-first company. A lot of the manual, repetitive work in this role is on a shrinking trajectory as we build smarter tooling. That’s by design. We want this person’s time to shift progressively toward the work that matters most: building relationships, keeping customers on track, and helping organisations change the way they hire. What you’ll do Set up and configure customer accounts on the Lily platform, including jobs, locations, users, automations, and integrations Guide organisations through transforming how they hire, often using AI tools for the first time Keep acc... Permanent