Customer Success Executive

Customer Success Executive - Fully remote - 30 hours per week

Our client is one of the leading online marketplaces for tailormade travel and are seeking a Customer Success Executive to join their team. The role is a 12 month temporary contract and you will be working 30 hours per week with a salary of up to -33,500 pro rata dependent on experience.

Customer Service Executive responsibilities:

• Assist customers with travel advice, bookings, and questions across phone, video, email & social channels
• Deliver confident, thoughtful service that anticipates needs and inspires trust
• Build lasting relationships with local agencies worldwide
• Handle feedback and complaints with empathy and precision
• Collaborate with internal teams and agencies to provide timely, fair solutions
• Monitor and respond to reviews on platforms like Trustpilot,

Customer Service Executive skills required:

• Solid experience in customer service or travel industry
• Excellent communication skills both written and verbal - German is a bonus
• Calm under pressure, with excellent interpersonal skills
• Experience handling complaints and intercultural communication
• Familiar with Google Suite, project management platforms

Additional information:

• Fixed term contract - 30 hours per week inclusive of 4hrs work on Sundays 
• A well set up remote work environment and supportive team
• 26 days holidays per year + public holidays
• Salary up to -33,500 pro rata dependent on experience