https://jobs.co.uk/job/customer-success-director-robert-walters--e088cded-aca4-418d-836e-0bd6ba81cdcf RSS feed for Customer Success Director at Robert Walters. en-gb Wed, 29 Jul 2026 15:57:11 GMT https://jobs.co.uk/job/customer-success-director-robert-walters--e088cded-aca4-418d-836e-0bd6ba81cdcf https://jobs.co.uk/job/customer-success-director-robert-walters--e088cded-aca4-418d-836e-0bd6ba81cdcf Wed, 29 Jul 2026 11:51:54 GMT Location: London | Salary: 100000.00-100000.00 Annual | Type: Permanent | Reporting directly to the CEO, this is a senior, hands-on Customer Success Director role owning the most strategic UK customer relationships end to end. The remit covers the full post-sale life cycle: co-authoring digital workplace roadmaps with client SLTs, running a regular QBR cadence with C-suite stakeholders, driving feature adoption, and collaborating with the sales and consulting teams to identify expansion and renewal opportunities.The successful candidate will be as comfortable demoing the product to a Head of Communications as co-authoring a digital workplace roadmap with a CIO, and will thrive in a methodical, ruthlessly organised team where 95% renewal YoY and 80% feature adoption across 80% of the customer''s organisation are the bar.Key responsibilitiesOwn and evolve a digital workplace roadmap with the senior leadership team of each named accountRun a quarterly QBR cadence with Head of Communications, Head of HR, Head of Marketing, Head of Operations, CIO and CEO contactsMonitor product telemetry at a regular cadence and initiate work to optimise utilisation through paid work, the consulting team or the customer success agentIdentify expansion opportunities and loop ... Permanent