Customer Success & Delivery Manager (SaaS)

Overview

Customer Success and Delivery Manager (SaaS)Hybrid - UK-based, offices in Swansea or London - 2 days p/week onsite ideallyPermanent £50,000 - £60,000 (depending on location)The Role

We re looking for someone who can guide enterprise clients through the delivery of complex digital solutions from onboarding and implementation to ongoing success and growth. You ll work closely with major financial institutions and other global enterprises, helping them roll out our SaaS platform to transform customer journeys.This isn t a back-office role. You ll be client-facing, shaping solutions, and making sure projects run smoothly from start to finish. You ll act as the product expert, ensuring customers not only adopt the platform but continue to find new ways to get value from it.Responsibilities

Leading customer onboarding and implementation projects

Acting as the main point of contact for enterprise clients

Translating business needs into technical requirements for delivery teams

Running workshops, demos, and progress meetings with clients

Using Agile methods to define and deliver solutions

Identifying opportunities to expand usage and increase account value

Monitoring performance and ensuring long-term customer satisfaction

Qualifications

Experience delivering SaaS or digital solutions into large organisations

Strong customer-facing skills confident working with senior stakeholders

Solid understanding of Agile delivery and software implementation

Ability to bridge business needs and technical teams

Experience in Financial Services or Telecoms is a strong plus

Analytical mindset with the ability to create clear reports and insights

Why Join?

You ll be part of a company that helps some of the world s biggest brands transform customer experiences. If this sounds like you please apply now for more details, ..... full job details .....