Customer Success Delivery Manager - London - £60k

Customer Success Delivery Manager London Hybrid Salary: £60,000 Exalto Consulting is recruiting for a Customer Success Delivery Manager on behalf of a growing consultancy in the digital transformation and IT service management space. This is a client-facing role for someone who can combine strong delivery leadership with relationship management and customer success. The position will suit someone who is comfortable supporting the full customer lifecycle, from early engagement and solution shaping through to implementation, ongoing support and account development. You will work closely with internal teams and customer stakeholders to make sure services are delivered effectively, expectations are well managed, and customers see clear value from the work being delivered. The role This role sits at the point where customer engagement, delivery management and service improvement come together. You will be involved in shaping solutions, leading discussions, overseeing delivery activity and helping to build strong, long-term customer relationships. Responsibilities will include: Working with internal sales and technical teams to understand customer requirements Leading discovery sessions, workshops and solution discussions Supporting proposals, statements of work and delivery planning Overseeing implementation activity across multiple engagements Managing timelines, deliverables and stakeholder expectations Maintaining strong client relationships throughout delivery and beyond ..... full job details .....