Customer Success Coordinator

Customer Success CoordinatorSalary: £27,000 - £30,000Location: Office-based with work-from-home on FridaysType: Full-time, permanent About the Role: We are working with a well-established and growing professional services organisation that specialises in supporting businesses with people-focused solutions. Due to continued growth, they are looking for a Customer Success Coordinator to join their operations team. This is a highly organised, client-facing role where you will play a key part in ensuring the smooth delivery of projects and services, acting as the link between clients, internal teams, and external consultants. This is an excellent opportunity for someone who enjoys coordination, relationship management, and working in a fast-paced environment. Key Responsibilities Project and Client CoordinationAct as a key point of contact for clients, supporting the delivery of contracted servicesCoordinate multiple projects simultaneously, ensuring timelines and service levels are metSet up and manage projects across internal systems and databasesAllocate work to consultants based on availability and client requirementsMonitor project progress, identifying risks or delivery issues and escalating appropriatelyEnsure all project documentation is accurate, complete, and accessibleSupport the production of client reports and performance dataAttend client meetings and contribute to service reviews where required Service Delivery SupportCoordinate logistics including scheduling, ..... full job details .....