https://jobs.co.uk/job/customer-success-co-ordinator-mears-group-plc--6db91c58-52bf-4688-8129-1e84328e884f RSS feed for Customer Success Co-ordinator at Mears Group PLC. en-gb Fri, 10 Jul 2026 19:23:39 GMT https://jobs.co.uk/job/customer-success-co-ordinator-mears-group-plc--6db91c58-52bf-4688-8129-1e84328e884f https://jobs.co.uk/job/customer-success-co-ordinator-mears-group-plc--6db91c58-52bf-4688-8129-1e84328e884f Thu, 09 Jul 2026 23:00:00 GMT Location: Ilford | Salary: £35385/annum | Type: Permanent | Annual salary: up to £35,385.84 Customer Success Co-ordinator Location: Ilford Contract: Full Time, Permanent Salary up to £35,385.84 per annum 42.5 hours per week (8-5 Monday- Friday) About the Role: We are looking for a passionate and customer-focused Customer Success Co-ordinator to join our team in Ilford , supporting our social housing contract with the London Borough Council. At Mears, we put people and communities at the heart of everything we do. Working closely with operational teams, clients, residents, and local communities, you will play a key role in delivering an exceptional customer experience while supporting meaningful social value initiatives. You will positively represent Mears daily, providing front-facing customer support, proactive communication throughout the repair''s lifecycle, and helping ensure residents receive a high-quality service every time. Role Duties: • Be the first point of contact for complaints across all communication channels • Resolve customer queries, diagnose situations, and process requests accurately and efficiently • Use bespoke business systems to log, update, and manage customer interactions • Prov... Permanent