Customer Success Assistant

We are currently recruiting for a Customer Success Assistant to join a friendly and supportive small team based in HU14. This is an excellent opportunity for someone who is passionate about delivering outstanding customer service and is looking to grow their career, with a clear progression path into a management role. This role would suit someone who have previously worked in a contact centre role and wants to apply their skills to a smaller family-run business who are passionate about delivering excellent levels of customer service.Key ResponsibilitiesManaging incoming customer enquiries via phone, email, and online platformsProviding timely and professional responses to customer queriesBuilding strong relationships with customers and maintaining high satisfaction levelsProcessing orders, updates, and handling any issues efficientlyWorking collaboratively with a small team to meet business objectivesSupporting continuous improvements within customer service processesAbout YouPrevious experience in a customer service or customer-facing roleStrong communication skills, both written and verbalA proactive and positive attitudeAbility to work well as part of a close-knit teamOrganised, with good attention to detailAmbitious and motivated, with a desire to progress into a management roleWhat''s on OfferCompetitive salary of £27,000 - £30,000Monday to Friday working pattern (great work-life balance!)A supportive team environmentGenuine career development opportunities into ..... full job details .....