Customer Success Advisor

Annual salary: up to £26,528.31Customer Success Advisor Location: Hybrid - Manchester office and home working Contract: Full Time, 12-month fixed term contract Hours - 40 hours per week, Monday to Friday Salary - £26,528.31 per annum About the Role We are seeking a Customer Success Advisor to join our team supporting a key client. This role is key in ensuring that customer feedback and complaints are effectively managed, with a strong focus on insight, communication and continuous improvement. You will play an important part in enhancing the customer experience and supporting the delivery of contractual commitments.In this role, you will take ownership of customer complaints from initial logging through to resolution, working closely with internal teams, subcontractors and external stakeholders. You will analyse trends, identify patterns and provide valuable insight to improve service delivery while maintaining strong relationships with customers and partners.Logging and investigating customer complaintsLiaising with internal departments, subcontractors and local authoritiesProviding clear and timely communication to customersManaging and tracking actions through to resolutionIdentifying potential escalations and managing accordinglyAnalysing complaint trends and identifying recurring issuesSupporting delivery of customer KPIs through insight and reportingMaintaining accurate records on internal and client systemsSupporting customer engagement initiatives and forumsBuilding ..... full job details .....