Customer Success Administrator

Customer Success Administrator
Quedgeley, Gloucester | On-site | Full-time | Temp | £13.00 per hour

An established and growing organisation within the interiors and home furnishings sector is seeking a proactive and organised Customer Success Administrator to join its Customer Success team on a temporary basis. This is a varied and fast-paced role offering the opportunity to support customer relationships, maintain service standards and ensure smooth day-to-day administrative operations. Working closely with the Customer Success Manager and wider team, you will play a key role in delivering a consistent and high-quality customer experience.

Key Responsibilities
. Raising, checking and approving sales orders to ensure complete accuracy
. Organising customer samples and swatches as required
. Managing shared inboxes, triaging emails and issuing holding responses
. Answering and directing inbound calls
. Managing inbound and outbound post
. Meeting and greeting visitors, answering intercom and directing accordingly
. Supporting with data entry and maintaining customer portals
. Providing general administrative support across the team

About You
. Previous experience in an administrative or customer-focused role
. Strong attention to detail with a high level of accuracy
. Ability to prioritise and manage a varied workload
. Excellent communication skills, both written and verbal
. Confident IT user with strong Microsoft Office skills
. Ability to learn new systems quickly
. Professional telephone manner and strong interpersonal skills
. Able to work both independently and as part of a team

Desirable
. Experience working within a Customer Success or customer service environment
. Proactive and solutions-focused approach
. What''s On Offer
. Immediate start available
. Temporary role initially until end of May
. 40 hours per week, Monday to Friday
. Working hours between 8:00am and 6:00pm (flexible within this window)
. 45-minute unpaid lunch break

Supportive and collaborative working environment

How to Apply:
Apply now, and a member of the Workforce team will be in touch to discuss your application.
P: (phone number removed), M: (phone number removed), E: (url removed)

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