Customer Strategy and Insight Manager

Customer Strategy Manager Location: London / HybridContract: Permanent An established organisation undergoing an exciting period of development is looking to appoint a Customer Strategy Manager to strengthen its approach to customer understanding, insight and experience. This is a highly visible role for someone who can bring together customer strategy, insight and research to help an organisation better understand its customers and ensure those insights translate into meaningful business decisions. The successful individual will combine strong strategic thinking with a hands-on approach. You will be comfortable conducting and interpreting research, identifying customer trends and needs, developing customer journeys and turning complex information into clear recommendations for senior stakeholders. Key responsibilities Develop and evolve a clear customer strategy aligned with wider organisational priorities. Build a detailed understanding of customer needs, behaviours and experiences. Use a combination of qualitative research, quantitative insight and operational feedback to identify opportunities and challenges. Develop and improve customer journey and experience frameworks. Partner with data and insight specialists to identify the questions that need answering and translate findings into meaningful recommendations. Turn customer evidence into clear strategic priorities and practical actions. Work across multiple business areas to ensure customer ..... full job details .....