Customer Specialist - Housing

We have an opportunity for a Housing Specialist to join our Customer Services Management Centre Team in our Hurn or Greenham office.This is a full time fixed term role until July 2027 where you''ll be working from home and in the office at least two days a week.The starting salary is £33,000 - £40,000 depending on experience. The role:At Sovereign we shape our service around our customers making sure we deliver right first time. Our Housing Specialists take ownership of our more complex housing queries, investigating the issues for our customers and collaborating with colleagues to reach the best outcome. As a Housing Specialist, you will use your housing knowledge and customer service skills to resolve a range of tenancy management queries including safeguarding, anti-social behaviour and tenancy breaches. You''ll be supporting our customers by telephone, email and our digital channels, actively engaging with them to understand their issue and resolving it in a timely and appropriate way. What you''ll need:Previous experience of delivering a range of housing management servicesThe ability to self-motivate and be highly organised Experience of working collaboratively with internal and external stakeholdersThe ability to use multiple computer systemsPrevious experience of working with customers in a busy environmentThe ability to problem solve and recognise when there''s a riskAt SNG (Sovereign Network Group) we provide over 85,000 homes and invest in communities across ..... full job details .....