Customer Solutions Team Manager

Customer Solutions Team Manager Full-time Permanent Newcastle Upon Tyne Are you a people-focused leader who thrives in a fast-paced, customer-driven environment? We''re looking for a Customer Solutions Team Manager to lead a team of Site Solutions Coordinators, driving exceptional service, strong enquiry conversion, and commercial growth across all customer touchpoints.Role Responsibilities Customer Engagement and Transactional SalesProvide expert advice to customers across all enquiry types.Convert hire enquiries into confirmed orders while maintaining pricing discipline.Deliver a consultative sales experience and promote added-value items and sustainable alternatives.Drive a first-class customer experience at every touchpoint.Team Leadership and DevelopmentLead, coach, and develop a high-performing Customer Solutions team.Foster a culture of ownership, responsiveness, and service excellence.Conduct regular 1:1s, coaching, and performance reviews.Ensure the team is knowledgeable and confident across the full product and service suite.Process, Accuracy and GovernanceEnsure accurate logging and processing of hires, off-hires, amendments, and service issues.Adhere to governance processes around pricing, availability, and service delivery.Maintain up-to-date customer and hire records.Support continuous improvement of processes, tools, and systems.Identify and resolve service challenges to protect margin.Performance and Commercial AccountabilityDeliver against KPIs including ..... full job details .....