Customer solutions manager - Kingston upon Thames

Customer Solutions Manager Kingston upon Thames 50,000 + PackageWe are currently recruiting for an experienced Customer Solutions Manager to join a growing property services operation based in Kingston upon Thames.This is an excellent opportunity for a customer-focused and operationally driven professional to lead a busy call centre function while playing a key role in the coordination and planning of customer service delivery. The successful candidate will be responsible for ensuring a high-performing customer contact environment, driving service standards, and improving the overall customer experience.The role requires a proactive manager who can balance operational oversight with strong people leadership and customer-focused decision-making.Key ResponsibilitiesManage the day-to-day operations of the customer service call centre.Lead, motivate, and develop a team of 5 call centre/customer service staff.Monitor performance levels, KPIs, call handling standards, and customer satisfaction metrics.Support the coordination and overall planning of customer service activities and workflows.Work closely with operational and planning teams to ensure smooth service delivery and effective communication with residents/customers.Handle escalated customer queries and complaints, ensuring issues are resolved efficiently and professionally.Identify process improvement opportunities to enhance service efficiency and customer outcomes.Ensure all customer interactions are handled in line ..... full job details .....