Customer Solutions Executive

Kinetic Recruitment is supporting a global food company with the hiring of a permanent Customer Solutions Executive to join their high performing team in their Ellesmere Port site. This is a permanent role within a fast paced, customer focused office, offering development, strong benefits, and hybrid working (2days WFH).You will work as part of a small team delivering exceptional service across multiple channels and ensuring smooth operational performance between Commercial, Supply Chain, and Distribution partners.The responsibilities for this permanent customer solutions person will include: Resolve customer issues using sound judgement, professionalism, and a solutions focused approach. Identify improvement opportunities to enhance efficiency, service quality, and customer experience. Manage product availability and follow internal procedures during stock shortages to minimise customer impact. Manage and own customer accounts, ensuring service excellence and strong operational performance. Ensure smooth transition of product management activities between Commercial and Supply Chain teams. Work as part of a collaborative team to maintain smooth workflow and consistent service delivery across all customer channels. Attend commercial meetings, providing updates, insights, and actions relating to customer service performance. Build strong relationships with key customer contacts and internal sales teams to support collaboration and drive satisfaction. Balance customer service ..... full job details .....