Customer Software Support Assistant

Job Title: Customer Software Support Assistant
Location: Horsham, must be a driver due to location
Salary: -25,000 - -28,000
Hours: Full-time, Mon-Fri, hybrid (3 days office, 2 days home)

About the Role:

We''re recruiting for a Software Customer Support Assistant to join a friendly team in Horsham.
You don''t need to be a tech expert - full training will be provided. What matters most is a passion for delivering outstanding customer service, confidence using computers, and a willingness to learn new software.

We''re looking for someone who loves helping people, communicates clearly, and brings a positive, solution-focused attitude to every interaction.

Customer Software Support Assistant Responsibilities:

• Respond to customer queries by phone and email
• Explain how to use features in a clear, easy-to-understand way
• Work with our team to solve problems and improve the customer experience.
• Keep the database organise
• Build positive relationships with customers

The Customer Software Support Assistant will have / be:

• Fantastic customer service skills.
• Confidence using computers and learning new software.
• Friendly, patient, and good at listening.
• Interest in technology is an advantage, but not essential