Customer Services - Weekend Only

Customer Service Advisor Location: Wellingborough, NorthamptonshireContract Type: 3-Month Fixed-Term Contract (with possible extension)Pay Rate: 13.50 per hourShifts: Weekends Only (Friday, Saturday, Sunday) 8:00 AM - 4:00 PMAbout the RoleIn this role, you will act as the primary point of contact for our pub partners and drivers, providing top-tier support and ensuring daily logistics operations run seamlessly over the weekend.Key ResponsibilitiesQuery Management: Investigate and respond promptly to enquiries from pubs and drivers, ensuring all issues are handled within agreed Service Level Agreements (SLAs).Communication: Liaise closely with internal departments to ensure any service issues or network updates are resolved and communicated quickly.Administration: Process orders with high attention to detail and maintain accurate, up-to-date records on helpdesk and internal systems.Compliance: Manage complaints professionally and maintain full audit compliance in line with company guidelines.What You''ll NeedThe Skills: Excellent listening and problem-solving abilities, with a natural talent for building quick rapport over the phone and via email.The Mindset: A passion for delivering exceptional customer service while working effectively toward targets and KPIs.The Tech Aptitude: Strong multitasking skills and the confidence to navigate multiple computer systems simultaneously.The Flexibility: Available to work the weekend shift pattern (Friday, Saturday, and Sunday, 8:00 AM ..... full job details .....