Customer Services - Transport & Logistics

Job Title: Customer Service

Location: Wimblington

Salary: Competitive

Job Type: Full-time, permanent

About us:

Knowles Logistics is trusted by some of the biggest and best-known businesses in the country to offer a broad range of warehousing and distribution services. Our focus today is epitomised by a drive to deliver the most efficient, high-quality logistics solutions to our customers, with long-term benefits for both parties. We aim to carry out our operations sustainably, and that''s not just by minimising our environmental impacts but also by examining efficiencies across the business and fully embracing development opportunities.

About the role:

• Ensure effective customer service levels are upheld through effective execution and communication of customer requirements to the transport teams, including internal and external transportation stakeholders.
• Provide strong planning and administration of the systems, providing the best customer service possible.
• Ensure all customer orders are processed to be delivered on time and in full.
• Advise Transport Operations Manager of any concerns over orders that may have unexpected delays or require more interaction from the customer.
• Ensure all requests for customer orders are processed in a timely manner and are updated in the systems with all relevant details.
• Ensure the efficient communication to the relevant internal or external stakeholders and planning of the demands to meet the expectations of the customers.
• Promptly answer customer enquiries over the telephone in a professional manner and via email where necessary.
• Work with the customer to understand their demands for short-term and long-term planning activities.
• Entry of all movements of jobs onto the relevant PC and web-based systems.
• Reporting any concerns to the Transport Operations Manager.
• Working in tandem with the other Teams such as Warehouse and Transport teams.
• Raising any concerns over delivery with other internal teams and providing solutions for resolution.
• Investigating and solving pre- and post-departure customer escalations and issues.
• Attend Customer meetings on a planned and Ad-Hoc basis to maintain good levels of communication.

About you:

• Minimum of 1 years'' experience in a fast-paced transport or logistics environment or within a Customer Service environment.
• Numerate - Ability to work with numerical data.
• Highly competent with PC literate - Sound working knowledge of Microsoft Word, Excel & PowerPoint and Transport IT/ web based systems.
• Highly organised, self-sufficient and able to work on own initiative and to tight deadlines.
• Good UK Graphical Knowledge.
• Reliable in approach to work and adaptable to fit into different teams and environments.

Candidates with experience of; Customer Service Coordinator, Logistics Administrator, Transport Planner, Freight Coordinator, Client Service Representative, Customer Support Specialist also be considered for this role.