Customer Services Teamleader

Customer Services Team leader+6 month contract with the option to go permanent +On site in Newcastle+£16 - £22 ph Skills:+Team leading experience+Customer Services+Call centre experience +Ideally within financial servicesWe are seeking a passionate and committed Team Supervisor to join our Customer Service Department. This role suits an ambitious leader who thrives in a fast-paced contact centre environment and is driven to deliver excellent customer service.Reporting to the Customer Service Operations Manager, you will lead and coach a team of around 10 colleagues, driving performance, engagement, and service excellence. You will set clear objectives, manage performance, handle escalations, and support the day-to-day running of the Contact Centre to ensure service levels are consistently achieved.Key ResponsibilitiesManage the daily performance of a team of c.10 Customer Service colleaguesCoach and develop colleagues to improve performance and capabilityHandle complex and escalated customer enquiriesSupport service levels by taking customer calls when requiredMonitor adherence, attendance, and schedulesCommunicate business updates and drive continuous improvementExperience RequiredContact Centre experience People management and coaching experience essentialExperience in a fast-paced environmentFinancial Services or regulated environment experience desirableIf you''d like to discuss the Customer Services Team leader role in more detail, please send your updated CV to (see ..... full job details .....