https://jobs.co.uk/job/customer-services-team-leader-pyramid8--2772b95c-8c8e-4df2-a5f6-9679ff78ae94 RSS feed for Customer Services Team Leader at pyramid8. en-gb Thu, 16 Jul 2026 15:31:42 GMT https://jobs.co.uk/job/customer-services-team-leader-pyramid8--2772b95c-8c8e-4df2-a5f6-9679ff78ae94 https://jobs.co.uk/job/customer-services-team-leader-pyramid8--2772b95c-8c8e-4df2-a5f6-9679ff78ae94 Thu, 16 Jul 2026 11:52:58 GMT Location: Pontefract | Salary: 30000.00-30000.00 Annual | Type: Permanent | Pyramid8 are recruiting for an enthusiastic and confident Customer Services Team Leader who enjoys motivating people, improving performance, and delivering outstanding service? We''re looking for a Customer Services Team Leader to join a leading healthcare provider delivering NHS-funded services.This is a hands-on leadership role where you''ll support and develop a multi-skilled team responsible for reception, telephone enquiries and referral management. You''ll lead by example, helping to ensure every patient receives a professional, friendly and efficient experience.Covering 2 sites - Normanton and Pontefract Monday - Friday 37.5 Hours ( With some flexibility ) What You''ll DoLead, coach and support the Customer Services Team.Provide hands-on support with calls, reception and referrals when required.Monitor service performance and identify opportunities to improve patient access and customer experience.Work closely with colleagues to ensure services run smoothly and efficiently.Train, Develop and Coach new and existing staff Help create a positive, supportive and high-performing team culture.Help design training manuals and look at improvements to process About YouYou''ll be an o... Permanent