Customer Services Team Leader

Annual salary: up to £30,962.61 Customer Service Team Leader Location: Manchester - Ardwick (M12) - fully office based with no regular hybrid working Contract: Full Time, 12-month fixed term contract Hours - 40 hours per week Week 1: Monday-Friday, 15:30-00:00 (weekend off)Week 2: Monday-Wednesday, Saturday-Sunday Weekday shifts: 15:30-00:00Weekend shifts: 08:00-16:30 or 15:30-00:00 Salary - £30,962.61 per annum About the Role We are currently recruiting for a Customer Services Team Leader to join our team in Manchester. This is a key leadership role within a fast-paced, customer-focused environment, supporting the delivery of services across a range of Local and Central Government contracts. You will lead and motivate a team of Customer Service Agents, ensuring they provide high-quality support on matters such as repairs, rents, tenancies, antisocial behaviour and transport. Many of our customers are vulnerable, so compassion, empathy and resilience are essential. You''ll foster a first-time fix culture, prioritising quality interactions over rigid call metrics, and ensure your team operates in line with service level agreements, policies and procedures. You''ll receive ongoing support through coaching, one-to-ones and development opportunities, and play a key role in shaping a positive, people-first workplace culture. Role Criteria Proven leadership skills with the ability to motivate, guide and develop a teamExperience leading teams in a customer service ..... full job details .....