Customer Services Team Leader

CUSTOMER SERVICE TEAM LEADER WIGAN Up to £42,000 per annumMonday to Friday Permanent KPI Recruiting are proud to be working with our client, who is seeking an experienced Customer Service Team Leader to join their team. Reporting directly into the Customer Service Manager, this is a key role, leading and supporting the Customer Service team, managing a key account, and ensuring customer enquiries and orders are handled efficiently across the department.The successful candidate will be a strong leader, highly organised, and customer-focused, with the ability to drive process improvements and act as a super user for administrative systems.You will be Leading, managing, and supporting the Customer Service team, ensuring workloads are balanced and targets are metOverseeing order processing, artwork requests, complaints, and customer queries to ensure accuracy and timely completionManaging key accounts and coordinating with internal teams to meet customer expectationsActing as a system super user (e.g., ERP or CRM) to support the team, provide training, and maintain knowledge sharingMonitoring stock levels, replenishments, and forecasts to ensure timely availability and efficient production planningReviewing and resolving daily load plans, delivery schedules, and operational issuesAdministering processes such as order allocation, reserve tracking, and customer-specific requirementsSupporting the onboarding and tracking of new business from quote to deliveryLeading team meetings ..... full job details .....