Customer Services Supervisor

Customer Service Supervisor European Team Leadership Role UK Based with Limited European TravelWe are recruiting on behalf of a global industrial organisation for an experienced Customer Service Supervisor to lead a high performing, well established customer service team across the UK, France and Germany.This is a people focused leadership role, responsible for circa 9 to 10 experienced customer service professionals. The team is already engaged and performing well. The priority is to continue the excellent work already in place, ensuring individuals feel valued, visible and supported, even within a remote leadership environment.The RoleBased in the UK, you will lead a multi country customer service operation delivering outstanding service to demanding global customers. You will provide confident, professional leadership, balancing customer expectations with commercial priorities and internal stakeholder relationships.Travel to France and Germany is expected on average three times per year to maintain strong relationships and team connection.Working hours Working hours are 38 hours per week with a hybrid model of 50% office and 50% home working.You must be on site every Tuesday and Wednesday.Core office hours are 9am to 3pm, with most of the team working 8am to 4.30pm to support effective communication with Europe in the morning. Key Responsibilities Maintain a strong people first culture where employees feel valued, visible and supportedEnsure monthly orders are processed ..... full job details .....