Customer Services Representative

Ref 11140

Customer Services Representative

-29,000 plus bonus

Monday to Friday full-time hours office-based role

Due to expansion our client is looking for an additional team member, the position is responsible for managing customer enquiries, preparing quotations and proposals, processing orders, and maintaining strong relationships with both prospective and existing customers. The successful candidate will demonstrate a proactive approach to customer engagement and contribute to achieving departmental sales objectives.

Key Responsibilities for the Customer Services Representative

• Respond promptly and professionally to customer enquiries over e-mail & phone.
• Prepare and issue accurate quotations
• Review customer orders for accuracy.
• Input customer orders in Sage ERP.
• Liaise with Warehouse and manufacturing division.
• Liaise with Carriers to follow up deliveries or obtain proof of delivery
• Resolve customer issues professionally.
• Build customer relationships.
• Follow up on quotations.
• Undertake additional duties as required.

Skills, Knowledge and Experience for the Customer Services Representative

• Excellent telephone and customer service skills.
• Strong communication and relationship building abilities.
• Good organisational and time management skills.
• Proficiency in Microsoft Word and Excel.
• High attention to detail and accuracy.
• Self-motivated with a positive approach.

This vacancy is being advertised by Fresh Start Recruitment (UK) who are acting as an Employment Agency.

Due to the high volumes of applications, we are currently receiving, unfortunately we are only able to contact candidates who are successful in progressing to the next stage.

If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion.