Customer Services Representative

Customer Services RepresentativeCantello Tayler Recruitment are recruiting for a Customer Services Representative to join their client who is based inStaines, Surrey.Full-time position working Monday Friday on a shift rota such as 8am - 4pm, 9am - 5pm or 10am - 6pm. This is a hybrid role after probation, 2 days at home and 3 days in the office.Customer Services Representative duties include:To provide customer support for the range of products and services, engaging with customers via telephone, live chat and E-mail.Log and resolve first line Customer Service fault calls, ensuring attention, resolution and appropriate escalation of reported faults.Resolving Provider and Insurer issuesUnderstand and comply with Customer Service operating procedure, service level agreements and associated targets.Understand and comply with Information Security and Data Protection procedures.Support rollout of systems as directed by Team Manager.Support, as requested, testing of new systems.Assessing call severity and passing to 2nd level support.Assist in data gathering required for new customers.Support pre-sales and sales activities by handling incoming enquiries from prospective customers.Manage specialist acquisition from registration to subscription by providing support, online training and ongoing communication.Customer Services Representative required skills, knowledge, and experience:MS Office proficientA minimum 3 years Customer Service experience Excellent telephone manner.Strong ..... full job details .....