Customer Services Representative 12 Month FTC

Customer Services Representative- 12 Month FTC Farnborough (Hybrid options available) £26,000-£29,000 + benefitsMy client, a well-established organisation based in Farnborough, is looking to appoint a professional and customer-focused Customer Services Representative to join their team. This role would suit someone with strong communication skills, excellent attention to detail, and a confident telephone manner.Key ResponsibilitiesActing as the first point of contact for clients and prospects via phone and emailManaging inbound and outbound calls, booking appointments with advisersResponding to customer queries, resolving issues, and directing customers to the appropriate serviceHandling follow-up emails received by the Client Liaison teamMaking GDPR-compliant outbound calls following marketing campaigns to book appointmentsReporting on individual performance and highlighting areas requiring alternative approaches or trainingSkills and Experience RequiredExcellent communication and listening skillsStrong attention to detail and accuracyConfident and professional telephone mannerCustomer-focused with the ability to manage and overcome objections (within a financial services context)Calm, resilient, and diplomatic approachAbility to build rapport and remain composed in conversationBenefitsPrivate Medical Insurance (individual cover)Income Protection (75% salary for up to 3 years)Life Assurance (4x annual salary)Critical Illness Cover (£50,000 lump sum)Pension: 6% employer / 3% ..... full job details .....