Customer Services Officer - Part Time

Customer Services Officer (Part Time) London Bridge £28,000 Pro Rata (£19,200 per year) 24 hours per week: Monday to Thursday: 10:00am to 3:00pm (20-minute break) Friday: 10:00am to 2:00pm (20-minute break) Start date: 5 October 2026 Hyde is looking for a Customer Services Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. As a Customer Service Officer at Hyde, you will be the first point of contact for our customers within a busy inbound call centre. You will handle a high volume of demanding and challenging telephone calls, aiming for a speedy resolution and ensuring every customer has a positive experience. Your role will be key in building rapport, resolving queries efficiently, and delivering a consistently high standard of customer service. Key Duties Working in our call centre as the first point of contact for customers via inbound calls. Manage demanding calls daily with professionalism and empathy. Refer specialist and complex enquiries to the appropriate teams. Provide excellent service across all communication channels. Consistently meet or exceed KPIs and service targets. Why Join Hyde? Hyde is part of the Hyde Group, one of the UK s leading housing providers, managing and owning around 120,000 homes nationwide. We re committed to building safe, sustainable communities where people can thrive. ..... full job details .....