Customer Services Manager

Customer Services ManagerLocation: Nottingham onsiteSalary: £45,000 £50,000 baseBenefits: Private healthcare, pension, 25 days holiday rising to 30 days over five years, group life insurance, income protection, gym discounts, Employee of the Quarter awards, employee referral programme and many more.At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities and each other.For over 40 years, we have helped organisations across the UK unlock the power of technology. Today, we are one of the UK s leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors.We empower our people to grow, challenge themselves and achieve their ambitions. You will join a collaborative team where ideas are valued, development is encouraged and your contribution has a genuine impact.The opportunityWe are looking for an experienced Customer Services Manager to lead, develop and inspire a high-performing customer services function.This is a hands-on leadership role with real operational ownership. You will be responsible for ensuring customers receive an excellent and consistent service while making sure the function achieves agreed service levels and protects the commercial interests of the business.You will take ownership of the day-to-day customer service operation, leading the team, managing performance and capacity, ..... full job details .....