Customer Services Manager

Why You Should ApplyAn SME manufacturer is creating a key leadership role to bring structure and pace to its commercial and customer support functions. You will sit at the heart of the office, working closely with senior leadership and the wider commercial team.Real Influence: This is a new role with the autonomy to shape how customer service, internal sales, and after-sales operate day to day.Hands-On Leadership: You will lead from the front. So, you will be on the phone with customers, walking into the warehouse to chase an order, and coaching your team through difficult calls when needed.Pivotal Position: The business needs someone to serve as the backbone of the office, so the senior team can focus on growth.What You''ll Be DoingYou will lead a small but busy office team across customer service, field service, internal sales, and after-sales. The focus is on making the day-to-day run cleanly and lifting service standards and commercial performance.Key responsibilities:Lead the customer service team, field service team and internal sales functionActively undertake calls with customers in addition to leading the teamDrive service standards, response times, and issue resolutionSupport outbound activity, conversion, and product expertise across internal salesCoordinate closely with production to keep orders, repairs, and deliveries on trackIntroduce KPIs, reporting, and structure across the functions you leadAct as a key link between sales, operations, and the senior ..... full job details .....