Customer Services Manager

Customer Services Manager Reigate Full-time Office-based Monday-Friday, 8:45am-5:00pmWe are seeking an experienced and hands-on Customer Services Manager to lead a busy customer fulfilment and support function. This is a varied role combining team leadership, operational oversight, and customer engagement within a product-based environment.The RoleYou will take ownership of the end-to-end customer journey, ensuring smooth order processing, fulfilment, and aftercare, while driving continuous improvement across processes and systems.Key ResponsibilitiesCustomer Fulfilment and OperationsManage order processing, invoicing, and packing in line with credit controlsCoordinate shipping, logistics, and international courier arrangementsOversee returns, warranties, and product fulfilment processesIdentify and implement process improvements to enhance efficiencyTeam ManagementLead, mentor, and develop a team of 4Upskill team members and monitor performance standardsConduct regular reviews and support continuous developmentCustomer and Technical SupportRespond to customer queries, including basic technical enquiriesManage ticketing systems and ensure KPIs are metEscalate complex product or legal issues where requiredSupport product testing, demonstrations, and documentationWarehouse and Office SupportAssist with stock control, booking in/out goods, and stocktakingSupport warehouse operations including deliveries and dispatchOversee office facilities (e.g. photocopiers, franking ..... full job details .....