https://jobs.co.uk/job/customer-services-manager-reed--b4d059eb-25f7-4108-bc70-d86c79ef58ee RSS feed for Customer Services Manager at Reed. en-gb Wed, 10 Jun 2026 10:51:57 GMT https://jobs.co.uk/job/customer-services-manager-reed--b4d059eb-25f7-4108-bc70-d86c79ef58ee https://jobs.co.uk/job/customer-services-manager-reed--b4d059eb-25f7-4108-bc70-d86c79ef58ee Tue, 09 Jun 2026 11:53:06 GMT Location: Reigate | Salary: 35000.00-35000.00 Annual | Type: Permanent | Customer Services Manager Reigate Full-time Office-based Monday-Friday, 8:45am-5:00pmWe are seeking an experienced and hands-on Customer Services Manager to lead a busy customer fulfilment and support function. This is a varied role combining team leadership, operational oversight, and customer engagement within a product-based environment.The RoleYou will take ownership of the end-to-end customer journey, ensuring smooth order processing, fulfilment, and aftercare, while driving continuous improvement across processes and systems.Key ResponsibilitiesCustomer Fulfilment and OperationsManage order processing, invoicing, and packing in line with credit controlsCoordinate shipping, logistics, and international courier arrangementsOversee returns, warranties, and product fulfilment processesIdentify and implement process improvements to enhance efficiencyTeam ManagementLead, mentor, and develop a team of 4Upskill team members and monitor performance standardsConduct regular reviews and support continuous developmentCustomer and Technical SupportRespond to customer queries, including basic technical enquiriesManage ticketing systems and ensure KPIs are metEscalate complex product or leg... Permanent